Thank you for choosing Panchratna Jewels for your jewelry needs. We are committed to providing you with quality products and excellent customer service. Please review our refund and return policy below:
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Returns:
- We offer a 7-day return policy from the date of delivery.
- To qualify for a return, the item must be unused, unworn, and in its original condition with all tags and packaging intact.
- To initiate a return, please contact our customer service team at panchratnajewels01@gmail.com
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
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Refunds:
- Upon receiving your returned item, we will inspect it for eligibility.
- If the return meets our criteria, we will process your refund to the original method of payment within 7 business days.
- Please note that shipping costs are non-refundable.
- Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
- Exceptions:
- Personalized or customized items are not eligible for return unless they are defective or damaged upon receipt.
- Final sale items are non-returnable.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue promptly.
- Late or Missing Refunds:
- If you haven’t received your refund within a reasonable timeframe, please check your bank account or contact your credit card company.
- If you still need assistance, please reach out to us at panchratnajewels01@gmail.com for further support.
By shopping with Panchratna Jewels, you agree to comply with the terms and conditions outlined in this refund and return policy.
If you have any questions or concerns, please do not hesitate to contact us at panchratnajewels01@gmail.com. We are here to assist you.
Sincerely,
Panchratna Jewels Email: panchratnajewels01@gmail.com